Contact Us
Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to share feedback? This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include the name of the operator you're asking about (for example, one of the options listed on our homepage such as Crown Coins, SplashCoins or McLuck) and as much detail as you can about the issue.
What we can help with
- Corrections to bonus terms, eligible states, or other details in our reviews
- Questions about how sweeps coins, gold coins and redemptions generally work
- Suggestions for platforms or topics you'd like us to cover
- Feedback on your own experience with a site we've reviewed
- General questions about how our editorial process and ratings work
What we can't help with
We're an independent review and comparison site — we don't operate any of the sweepstakes casinos listed here, so we can't access your account, process a redemption, verify your identity, or resolve a billing dispute. For anything account-specific, including deposits, coin purchases, or prize redemptions, you'll need to contact the operator directly through the support channel listed on their own site. We also can't give legal or tax advice about whether a particular platform is available or appropriate in your state; for that, check the operator's own terms and your state's current rules, since availability and laws change over time.
Reporting a problem or a concern about play
If you or someone you know is struggling with the amount of time or money spent on sweepstakes casinos or any other gaming platform, our Responsible Gambling page has resources worth reviewing. It's also worth remembering that these platforms are built around a free-to-play, dual-currency sweepstakes model — participation generally does not require a purchase, and outcomes on any casino-style game are always a matter of chance, never a guarantee.
Before you write in about a specific review
If your question relates to how we rank or assess a platform, it may help to read our About Us page first, which explains our editorial approach, or our Terms and Conditions, which cover how the site itself operates. Many common questions about redemption thresholds, identity verification, and state eligibility are also addressed within the individual platform pages themselves, since these details vary by operator and can change with little notice.
A note on accuracy
We do our best to keep operator details current, but bonus terms, eligible states, and redemption processes are set by each platform and can be updated at any time. If you notice something on our site that no longer matches what an operator currently advertises, please let us know — reader corrections are one of the ways we keep listings accurate.